Warranty

Here at Race E-Moto, Quality and Assurance means a thousand words. Thats why we stand behind all our products with our extensive Nation Wide Warranty! 

Any Warranty, Service or Parts related requests and enquiries must be lodged with our Tech Team for assessment. To submit your Warranty Claim with us, simply fill out our Online Warranty Request Form at the bottom of this page.

Warranty Periods:

1 Year on electric bikes

3 Month's on any Parts & Accessories*

What Our Warranty Covers:

Manufacturers Faults, defects and/or Failure

Original Purchasers of Product where a Receipt is Presentable

What We Don't Cover:

Damage or Failure due to misuse (eg. freestyle activities) 

Damage caused by failure to service or uphold regular maintenance 

Damage caused from water, natural disaster, fires, storms or floods

Damage caused from foreign objects or debris

Damage caused by incorrect fitment, installation or assembly

Damage caused during freight (Please opt for freight insurance at the checkout if you require)

Damaged caused by failure to uphold Maintenance Schedule as outline on Page 14 of the E-Bike Manual.

Wear and Tear Items eg. Tyres, Tubes, Bearings, Brake Pads & Discs

Modification, Alterations, and Installation of parts that are not supplied as original equipment or where the device is altered from it's original manufacturers state

Failure of components/parts/accessories used on foreign brands products, for "DIY" purposes or where the item is used on products that are not Race E-Moto branded items. Eg. Race E-Moto batteries used on home made custom built bikes.

Persons who are not the Original Purchaser as listed on the Receipt

Claims outside the Valid Warranty Date from the Date of Receipt

Products that were won as Prizes in exclusive competitions or giveaways

Any Packaging required to pack items Securely for Return Repairs

*Accessories such as Clothing, Bags, Tyres, Tubes, Serviceable Fluids, Perishables or Wear and Tear items

What Happens When I Have a Warranty Problem:

1. Contact a member of our team to assist with diagnosing the problem

2. If a manufacturers fault is established we will ship out the replacement part OR 

3. If the fault requires a technician to diagnose, repair or install components we will direct you to one of our dealers, a local bike store or technician for further attention OR

4. In extreme and isolated cases we will arrange return of the product to us at our own expense.

Note: Items that are required to be returned for repairs will need to be packed securely for freight, of which it is up to the purchaser to ensure that the product is packed securely for this return process. Any Damages caused during freight are not warrantable nor covered by Race E-Moto.

Race E-Moto takes customer safety seriously and with this in mind we hereby declare that any modification, alterations, and installation of parts that are not Race E-Moto parts or supplied as original equipment by the manufacturer are not covered by warranty.

Race E-Moto will void any product warranty immediately and not take any responsibilities for any problems arising from modifications, alterations, or aftermarket replacement on the following parts (including but not limited to): battery, motor, controller, throttle, transmission system, suspension systems and braking systems, etc.

The above mentioned alteration or modification to such parts can pose serious safety risks that could cause injury or even death.

Online warranty request form

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